Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with GeneticxCare and the service you request. We aim to collect information that is relevant and reasonably necessary for the purpose for which it is collected.

Contact Information may include: name; mobile number; email address; age or date of birth, where relevant; city or location; relationship to the person receiving the service, where relevant.

Health and Genetic Information may include: personal medical history; family medical history; developmental history; reproductive history; cancer history; medical reports; laboratory reports; genetic reports; genetic test results; other health information relevant to the requested service.

Consultation and Service Information may include consultation enquiries, appointment details, service-related communications, referral information, information required to provide or coordinate the requested service, and follow-up information.

Documents and Reports may include medical reports, genetic reports, laboratory reports, referral documents, family-history information and other documents relevant to the requested service. Please avoid providing unnecessary medical or genetic information through general enquiry channels.

Payment Information: where payment is required, relevant transaction information may be processed. Where payment is handled through an external provider, that provider may process payment-related information according to its own terms and privacy practices. GeneticxCare does not require full payment-card credentials through a general enquiry form.

2. How We Receive Information

GeneticxCare may receive information through website enquiry forms; official GeneticxCare email; WhatsApp Business; telephone communication, where provided; online or in-person consultation; direct communication with authorized GeneticxCare representatives; and healthcare professionals or institutions where relevant to a requested service.

Information may be used to understand and respond to an enquiry, communicate, schedule a consultation and provide or arrange the requested service.

3. Website Enquiries and Google Workspace

Website enquiries may be received through the official GeneticxCare Google Workspace account used for business communication. Access to business email accounts is restricted to authorized persons who require access for legitimate business or service-related purposes.

GeneticxCare may use technology and service providers necessary for website hosting, email, security, communication and related business operations. Third-party technology providers may process information according to their applicable terms, privacy practices and contractual arrangements.

4. WhatsApp Business

GeneticxCare may use WhatsApp Business for general enquiries, initial intake, appointment communication, service-related communication, follow-up communication and healthcare coordination where appropriate.

WhatsApp is an independent third-party communication platform and is subject to its own terms and privacy practices. Individuals are requested not to send unnecessary medical, genetic or other sensitive information through general WhatsApp enquiries. Where detailed information is required, GeneticxCare may provide an appropriate method for submitting documents or information.

5. Information Collected Through the Website

Depending on the technologies used on the website, certain technical information may be collected automatically by the website, hosting provider, security tools, analytics tools or other technical service providers. This may include IP address, browser type, device information, operating system, pages visited, date and time of access, technical logs, website performance information and security-related information.

Such information may be used for website operation, security, troubleshooting, performance monitoring, website improvement and prevention of misuse or unauthorized activity. The actual information collected depends on technologies and third-party services implemented on the website.

6. How We Use Information

GeneticxCare may use personal information for responding to enquiries; consultation services; genetics assessment; genetic testing guidance; genetic report discussion; genetic health guidance; healthcare coordination; genetic testing coordination; administration including appointments, payments, communications, service requests, service records and follow-up; security; and legal and regulatory purposes.

7. Health and Genetic Information

GeneticxCare recognizes that health and genetic information requires particular care. Where health or genetic information is provided for a genetics-related service, GeneticxCare will process such information only for relevant purposes permitted under applicable law.

We aim to limit collection and use to information reasonably necessary for the requested service. You do not need to provide detailed medical or genetic information merely to browse the website. For general enquiries, provide only information reasonably necessary to help us understand your request.

8. Consent and Lawful Processing

Where consent is required, GeneticxCare will seek consent in a clear manner for a specified purpose. Personal data may also be processed where otherwise permitted or required under applicable law.

Where GeneticxCare relies on consent, the consent requested will relate to the purpose communicated at collection. Where a separate clinical, testing or service-specific consent is required, that consent may be obtained separately.

9. Website Enquiry Consent

Where an enquiry form requires consent, the form may include: “I consent to GeneticxCare contacting me regarding my enquiry and processing the information I provide for this purpose in accordance with the Privacy Policy.”

The Privacy Policy should be accessible from the enquiry form. The consent checkbox should not be pre-selected.

10. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent through an appropriate mechanism provided by GeneticxCare, subject to applicable law. Withdrawal does not affect lawfulness of processing carried out before withdrawal.

Withdrawal may affect our ability to continue providing a service where information is necessary for that service or where continued processing is otherwise permitted or required by law.

11. Sharing of Personal Information

GeneticxCare does not sell personal information as a business activity. Where reasonably necessary and permitted under applicable law, information may be shared with relevant parties involved in providing or supporting the requested service, including healthcare professionals; hospitals and healthcare institutions; independent diagnostic laboratories; technology and service providers for hosting, email, cloud and technical services, security, communication, payment, appointment management and other necessary functions; and government or legal authorities where disclosure is required or permitted under applicable law.

We aim to share only information reasonably necessary for the relevant purpose.

12. Healthcare and Diagnostic Coordination

GeneticxCare may work with healthcare professionals, hospitals, healthcare institutions and independent diagnostic laboratories in connection with requested services. Where genetic testing is requested or considered appropriate, GeneticxCare may coordinate sample collection arrangements and transfer of specimens to an independent diagnostic laboratory, where applicable. Relevant information may be shared where reasonably necessary and subject to applicable law.

GeneticxCare does not perform genetic laboratory testing or independently issue genetic laboratory reports. Testing, laboratory analysis and reporting are performed by the respective diagnostic laboratory.

13. Children's Information

GeneticxCare may provide genetics-related services involving children. Where applicable, processing of a child's personal data will be carried out in accordance with applicable law. Parents or lawful guardians should provide information concerning a child only where they are authorized to do so. GeneticxCare will not intentionally use children's personal data for purposes prohibited under applicable law.

14. Data Security

GeneticxCare takes reasonable measures appropriate to the nature of the personal information it handles to protect personal information from unauthorized access, misuse, loss, alteration or disclosure. Measures may include access controls, account authentication, restricted access, password protection, administrative safeguards and appropriate technical safeguards.

Access to health and genetic information is intended to be limited to authorized persons who require access for an appropriate purpose. No electronic system, communication channel or method of storage can be guaranteed completely secure.

15. Data Retention

GeneticxCare may retain personal information for as long as reasonably necessary for providing requested services, responding to enquiries, maintaining appropriate service or business records, completing administrative processes, complying with legal and regulatory requirements, resolving disputes and protecting legitimate interests where applicable.

Retention varies by information type, purpose, nature of service and applicable requirements. When information is no longer required, GeneticxCare will take reasonable steps to delete, anonymize or otherwise dispose of it, subject to applicable requirements.

16. Your Rights

Subject to applicable law and provisions in force at the relevant time, individuals may have rights concerning personal data, including access to information about personal data being processed, correction of inaccurate or incomplete personal data, erasure where applicable, withdrawal of consent where processing is based on consent, grievance redressal and other rights available under applicable law.

Requests may be made using the privacy contact details. Identity verification may be required.

17. Privacy and Grievance Contact

GeneticxCare, a healthcare brand operated by R114D Private Limited. Email: privacy@geneticxcare.com with the subject “Privacy / Data Protection Request”. Privacy-related requests and grievances may be submitted using this address.

18. Information About Other People

You may provide GeneticxCare with information about family members where relevant to a genetics-related service. You should provide another person's personal, medical or genetic information only where authorized or otherwise permitted to do so. This is particularly relevant when providing family medical or genetic history.

19. Third-Party Services

Our website and services may involve communication platforms, payment providers, website and hosting providers, technology providers, healthcare professionals, hospitals and healthcare institutions, diagnostic laboratories and other service providers involved in delivering or supporting the requested service. These organizations may have their own terms, privacy policies and data-handling practices.

20. Communications

We may use your contact information to communicate with you regarding your enquiry, consultation arrangements, requested services, follow-up relating to your service and administrative matters. We will not use your information for unrelated promotional communications where consent or another lawful basis is required.

21. Accuracy of Information

You are encouraged to provide information that is accurate and complete to the best of your knowledge. If you identify an error in personal information provided to GeneticxCare, you may contact us to request correction where applicable.

22. Changes to This Privacy Policy

GeneticxCare may update this Privacy Policy to reflect changes in services, technology, data-processing practices, applicable laws or data-protection requirements. The latest version will be published with an updated Last Updated date. Where required by applicable law, GeneticxCare will provide additional notice or obtain consent for relevant changes.

23. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India. Nothing in this Privacy Policy is intended to limit any rights or protections available to individuals under applicable law.

Contact

• General Enquiries: enquiries@geneticxcare.com
• Consultation Enquiries: care@geneticxcare.com
• Healthcare Professionals: professionals@geneticxcare.com
• Institutions & Partnerships: partnerships@geneticxcare.com
• Privacy & Data Protection: privacy@geneticxcare.com (subject: “Privacy / Data Protection Request”)
• Phone: +91 7013592834
• Website: www.geneticxcare.com

Correspondence Address: R114D Private Limited Oyster Complex, Greenlands Road, Somajiguda, Begumpet, Hyderabad, Telangana – 500016, India

This is a correspondence address and is not a patient-facing clinical facility.